Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go when the answer sits with a casino, a regulator or a support organisation rather than with us. We are a research and comparison publisher: we review new casinos not on GamStop and explain their bonuses, payments and restrictions. We do not run any casino, hold any player funds, or have access to your account.
Email us and what to include
Email is the only channel we operate, and it is read by a person. Write to [email protected]. We aim to reply within two working days; corrections are prioritised over everything else.
Messages get answered faster when they contain the basics:
- The page or brand concerned — the URL you were reading, and the casino name if a specific one is involved.
- What you saw versus what you expected — for example, an advertised bonus percentage that differs from the casino's own terms page.
- Dates — when you read the page, when you registered, when a payment was requested. Terms change often, so dates matter.
- Evidence where you have it — screenshots of terms, emails from a casino, or a link to the operator's own conditions.
Please do not send us passwords, full card numbers, copies of your passport or any other identity documents. We never need them, and we will delete anything of that kind on sight.
What we can help with, and what we cannot
| You want to | Can we help? | What happens |
|---|---|---|
| Report an out-of-date bonus, term or rating | Yes | We re-check the operator's published terms and amend or remove the claim. |
| Ask how wagering requirements or cashout caps work | Yes | We explain the mechanic in general terms and point you to the relevant guide. |
| Suggest a casino or a topic for review | Yes | Added to the research queue. A suggestion never buys a listing. |
| Chase a stuck withdrawal or a closed account | No | Only the operator can act. We can explain the usual escalation route. |
| Change, cancel or extend a bonus you have claimed | No | Bonus terms are set and enforced by the casino, not by us. |
| Remove yourself from GAMSTOP or from a casino's self-exclusion | No | Those requests go to GAMSTOP or the operator directly. |
How this site makes money
Some of the casino links on Non Gamstop Casinos are commercial. If you follow one and open an account, the publisher may receive a commission from the operator. That arrangement pays for the research; it does not decide who appears or in what order. Our editorial ratings are our own opinion based on published terms, licensing information and site features — they are not customer review scores, and no operator can pay to change one. If you believe a listing reads as though it were bought, say so in your email and we will look at it.
Advertised bonus figures below are the operator's own marketing claims as recorded on 23 September 2026. They are headline maximums, not typical outcomes, and every one carries wagering and eligibility conditions you should read on the casino's own terms page before depositing.
Questions we get about the listed casinos
Most reader emails are about the operators at the top of our list, so here is what we can tell you about them and where our knowledge stops. Full detail sits on our ranking of the best non GamStop casinos.
Betmica
Betmica sits first in our ranking and generates the largest share of reader questions, usually about its headline welcome offer of 570% up to £5,700 plus 270 free spins. The sensible thing to ask before claiming is how the percentage is staged: large multipliers of this kind are normally split across several deposits, with a maximum bonus bet and a cap on what winnings from the free spins can convert to. Those figures are set by the operator and can change without notice, which is exactly why we ask readers to tell us when the published terms no longer match what we have written. Its limitation, and it applies to every brand here, is that a top rating from us reflects the breadth of games, payment options and the clarity of its published terms — not any assurance about payouts. No casino is completely safe, and we cannot guarantee a withdrawal from Betmica or anyone else.
Kikibet
Kikibet appears because it advertises in pounds — 350% up to 5,555 £ with 300 free spins — which matters if you want to avoid currency conversion on every deposit and withdrawal. Readers contact us mostly to ask whether a GBP-denominated offer means GBP settlement across the whole account, including card payments and e-wallets. Check the cashier before you deposit; a sterling headline does not always mean a sterling wallet. The drawback worth stating is that a 350% match on a modest deposit still produces a large bonus balance to clear, and high wagering on a large balance is where most players lose the value.
Betninja
Betninja earns its place for the opposite reason: a flat £1,000 bonus and 100 free spins for all new players is simpler to evaluate than a staged percentage package. Simpler is not automatically better — a flat figure still has a wagering multiple, minimum qualifying deposit and expiry attached, and the spins are usually tied to named slots. We get asked whether the offer covers sportsbook play as well as casino; that depends on whether the operator runs a shared wallet, and it is a question to put to their support in writing before you deposit. The limitation here is one of evidence: we assess published terms, not lived experience, so we cannot tell you how the account behaves once you are inside it.
Other brands in the ranking
WinnerIsland (welcome bonus up to €1,000 plus 100 free spins), Zombillion (250% up to £4,000 plus 200 free spins), Smash Casino (600% up to €10,000 slots package), Nightluck (€6,400 plus 280 free spins and 805%), CoinPoker (150% up to $2,000), Rivo (1000% up to €10,000 plus 25% cashback) and Daytonaspin (255% up to £4,500 plus 255 free spins) all appear in the same list. Note the currencies: euro and dollar headlines mean conversion costs for a UK card, and the pound figure you actually receive will move with the rate on the day.
Payment and withdrawal questions we can answer generally
We cannot see your cashier, but we can explain how the money side usually works so you know what to ask an operator. Minimum deposits at sites of this type commonly start in the £10 to £20 range, and a bonus normally has its own higher qualifying minimum — depositing below it forfeits the offer.
- Debit cards — the default for UK players. Credit cards are banned for gambling in Great Britain, and some UK banks decline gambling transactions to overseas operators regardless.
- E-wallets — often the fastest route out, though deposits made by e-wallet are excluded from some bonus offers. PayPal availability at offshore casinos is limited and should never be assumed; verify it in the cashier rather than trusting a badge on a landing page.
- Bank transfer — slower, usually with a higher minimum withdrawal, sometimes the only option for larger sums.
- Cryptocurrency — accepted by some of these brands. It removes currency conversion at the casino but adds price volatility and network fees, and it is not covered by UK consumer payment protections.
Withdrawal timings depend on verification, not on the advertised figure. Expect KYC — proof of identity and address — and, on larger or unusual sums, source-of-funds checks. If a withdrawal stalls, the order of escalation is: the casino's support in writing, then its formal complaints procedure, then the alternative dispute resolution body named in its terms. Tell us about the outcome if you like; it informs our research, but we have no authority in the process.
What you actually find at these sites
If your question is about content rather than money, the categories are broadly consistent across the brands listed: slot libraries from a mix of software providers, including progressive jackpot titles; RTP and volatility figures that vary by game and are sometimes configurable by the operator; live dealer rooms running blackjack, roulette and baccarat with real croupiers; and mobile play through the browser. Several of these operators also run a sportsbook beside the casino — pre-match and in-play markets, accumulators, bet builders, cash-out and esports — sometimes on a shared wallet with the casino balance, sometimes not. Sports free bets there carry their own conditions, typically minimum qualifying odds around 1.50 in decimal terms. We do not publish game counts or title lists, because operators change catalogues constantly and we will not quote a number we cannot verify.
Eligibility, regulation and the limits of our advice
You must be 18 or over to gamble. The casinos we review are not licensed by the UK Gambling Commission; they hold overseas licences, commonly Curaçao. That distinction is the whole point of this site and it has consequences: accepting British customers is not the same as being authorised to serve them, and players at non-GB-licensed sites fall outside the Commission's complaints and player-funds protections. GAMSTOP is the free self-exclusion scheme for GB-licensed operators only, with exclusion periods of six months, one year or five years, and it has no reach over offshore brands.
If you registered with GAMSTOP and are looking for a way round it, we would rather you did not email us for help doing that. Speak to GamCare on 0808 8020 133, free and confidential, 24 hours a day, or look at blocking software such as Gamban or BetBlocker alongside deposit and loss limits. Gambling is not income and it is not a way out of financial trouble.
Corrections, complaints about us, and next steps
If we have published something wrong, tell us and we will fix it rather than argue. Accuracy complaints go to the same address and are handled by the editorial team; include the page and the specific line. Where a figure has changed since our last check, we date the correction so you can see how current it is. Author enquiries can be addressed to Adrian Foxley via the same inbox.
Not sure whether to email? If your question is "how does this offer work", the answer is probably already in our comparison of top-rated brands. If it is "what happened to my money", the operator's support team is the only place to start. And if it is "something on this page is out of date", that one is ours — send it over.